Ability Multimedia

Local service business Websites can increase margin when site visitors can easily achieve their goals. These Websites have good visual design and easy navigation. Written content addresses the interests of customers. The Website encourages customers to establish a relationship with the business. These websites are sticky. They keep visitors on the site.

An excellent example is the Columbia Drain Website http://www.columbiadrain.com. What makes this Website so effective?

The home page of this site is a straightforward introduction to the business services offered. The organization and navigation are easy to understand and consistent throughout the Website. The menu bar along the top makes page navigation intuitive. Pages are organized into logical topics which are directly targeted to the interests of the customer.

Pertinent and useful content keeps visitors on the Website. In addition, by providing solid expert advice written in his own voice, the business owner has established his authority and credibility. The content goes a long way to establishing trust in the client and ultimately reduces the time and effort of selling the service.

The feedback form on this website provides the opportunity for customers to give specific feedback about services received. It provides valuable information for the business and gives a sense of two way communication that is expected by current Web users.

Not surprisingly this Website is very effective. It has returned on the investment many times over and has become a central part of the marketing strategy for the company. While the specifics of a business may vary, this website provides a solid model for creating a new website for a local business.

In the nineteenth century, Oscar Wilde wrote, “The only thing worse than being talked about is not being talked about.”

In the twenty-first century, the chill of the un-trafficked website fills us with just such a fear. A website existing in obscurity is a wasted opportunity.

Search engines provide the greatest opportunity to be visible to and connected with the right audience. They are the most desirable and sometimes essential medium for publicizing and realizing the potential value of your Website. Obscurity is the result of missing this opportunity.

Since search engines are often the first audience for new Website content, they become the first judges of what is noteworthy or worthwhile on the web. Relevance is the criterion most discussed in search engine optimization (SEO) instructions, and that is a significant test. High rank begins with relevance to your desired keywords. Search engines are not interested in websites that are not relevant to the keywords. Websites that are not relevant rank low.

High rank begins with relevance, but that is only the beginning. After relevance comes interest. The search engine evaluates human interest in your Website. How many other Websites link to yours? Are those links relevant? How many visitors do you get? How long do they stay? Quality is also considered. A higher rank than similar sites also results when content seems worthwhile. What makes it worthwhile is that it is high quality, pertinent, useful, interesting, timely, fresh, unique, or the best of its kind. Low rank results when, at least from the perspective of the search engine, content fails some or all of these.

In the end we want people to visit and use our Websites. How does search engine optimization pertain to human visitors? Once you get the people to your website you must engage them with content that is high quality, pertinent, useful, interesting, timely, fresh, unique, or the best of its kind. As frustrating as it is to try to divine the set of magical properties that will bring your Website to the top of the search results, it’s a pretty good exercise in making a Website that does what you want to do anyway.

~Dianne Bengtson

Partner, Ability Multimedia